Frequently Asked Questions

Have a question before booking your cleaning? Start here.
We’ve answered common questions about pricing, scheduling, green cleaning, what to expect, and more. 
If you still need help, reach out to us. Our team is happy to talk it through.

Start Here Before Your Next Cleaning

For most households, yes. The time you spend cleaning each week adds up fast, and most people would rather spend that time with family, on hobbies, or simply resting. Research consistently links outsourcing household chores to lower stress and greater day-to-day happiness.

Beyond the time savings, a professional cleaning team brings the right tools, products, and systems to clean more thoroughly than a quick weekly wipe-down. For homes with kids, pets, or anyone with allergies or sensitivities, that consistency matters.

If you’ve been on the fence, the question worth asking is what your time is actually worth and what you’d do with more of it.

A standard recurring cleaning covers the tasks needed to keep your home consistently clean between visits. This typically includes:

  • Dusting surfaces, ceiling fans, and reachable areas
  • Wiping down kitchen surfaces, appliances, and cabinet fronts
  • Cleaning and sanitizing bathrooms, including toilets, sinks, tubs, and showers
  • Vacuuming carpets, rugs, and floors
  • Mopping hard floors
  • Emptying trash and replacing liners
  • Removing cobwebs
  • General tidying of surfaces

A first cleaning or deep cleaning covers more, including baseboards, inside appliances, detailed attention to buildup, and areas that haven’t been reached in a while. The right service depends on where your home is located.

A regular cleaning maintains a home that’s already in good shape. It covers the surfaces, rooms, and routines that keep everyday life feeling clean and comfortable.

A deep cleaning goes further. It’s designed for homes that need a more detailed reset, whether that’s before moving in or out, after a long stretch without help, or simply when things have built up beyond what regular upkeep covers. Deep cleaning typically includes baseboards, interior appliances, detailed bathroom work, and other areas that aren’t part of a standard visit.

Many customers start with a deep clean before moving into a recurring schedule. That gives the team a cleaner baseline and makes future visits more effective.

Every home is different, so pricing is based on your specific situation rather than a flat rate. The main factors that affect your estimate include:

  • Home size and layout
  • Number of bedrooms and bathrooms
  • Current condition of the home
  • Type of cleaning requested, whether regular, deep clean, or first-time visit
  • Cleaning frequency
  • Pets or special requests

The best way to get accurate pricing for your Long Island home is to request an estimate. You can call us at (516) 937-6243 or reach out online, and we’ll put together a number based on what you actually need.

The first visit takes more time because the team is bringing your home up to a consistent standard from scratch. Depending on what’s needed, this may involve more detailed work than a regular maintenance visit would require.

After that first cleaning, your home is easier to maintain. Future recurring visits can focus on keeping things clean rather than catching up, which is why the ongoing price is typically lower and more predictable.

Regular cleaning is usually the right fit when your home already feels manageable, and you want help keeping it that way. If dust, buildup, or missed areas have started to pile up, a deeper cleaning may be the better place to start.

Many homes begin with a more detailed visit before moving into a regular schedule. That gives the team a cleaner starting point and makes future visits easier to maintain.

Your first visit helps bring your home to a cleaner starting point. The team will follow the service plan, work through your home carefully, and focus on the areas discussed before the appointment. A first cleaning may take longer than later visits, especially if the home needs extra attention. Once the heavier buildup is handled, future cleanings can focus more on steady upkeep.

Yes. A one-time cleaning is a simple way to get help before choosing a recurring plan. Some people book one visit before guests arrive, after a busy season, or when the home needs a reset.

That said, most customers find that a recurring schedule, whether weekly, biweekly, or monthly, is what actually makes a difference in how their home feels day to day. If you’re on the fence, a first visit is a good way to experience the service and decide from there.

Choose the schedule that fits how quickly your home starts to feel messy again. Weekly cleaning works well for busy homes, homes with pets, or anyone who wants steady upkeep without thinking about it. Biweekly cleaning is the most popular choice for many Long Island households. It keeps things consistently clean without over-scheduling. Monthly cleaning may work for lighter maintenance or homes that stay fairly tidy.

If you’re not sure, our biweekly cleaning is our most popular service. You can always adjust from there based on how things feel.

Yes. Cleaning needs can shift when life shifts. You may need more help during a busy season, before guests arrive, or when work, school, pets, or family schedules change. If your current plan no longer fits, you can talk with us about adjusting the frequency or changing the focus of future visits.

Yes. Maid Brigade uses the PUREcleaning® system, which includes electrolyzed water and HEPA filtration. The goal is to clean thoroughly without leaving behind the heavy chemical residue that standard products can. That matters most in homes where kids play on the floor, pets spend time on furniture, or anyone has sensitivities to strong fragrances or chemicals.

If you have specific concerns about a product or surface, mention it before the visit, and the team will make the right call.

Green cleaning means using methods that clean well while helping your home feel more comfortable for the people and pets who live there. It’s a way to avoid the heavy chemical feel that many people don’t want in their living spaces.

Maid Brigade uses the PUREcleaning® system, including electrolyzed water and HEPA filtration. The goal is to clean the home well, support a healthier space, and leave the rooms feeling fresh without a strong product smell.

In most cases, no. The goal is a fresh, clean home, not a strong product smell. Some areas may have a light scent while they’re being cleaned, but green cleaning isn’t about covering the house with fragrance. It’s about removing dust, buildup, and everyday mess so the space feels better.

A few things set Maid Brigade apart from independent cleaners and other services in Nassau and Suffolk County.

The PUREcleaning® system uses electrolyzed water and HEPA-filter vacuums, tools that most standard cleaning services don’t use. The focus is on a genuinely cleaner and healthier home, not just one that looks clean on the surface.

Maid Brigade is also insured and bonded, with trained teams that follow consistent systems. That means the results stay predictable visit after visit, even if the specific team changes. And the Happiness Guarantee means if something isn’t right, we want to know so we can make it right.

Maid Brigade is fully insured and bonded. Team members are trained, vetted, and follow consistent cleaning systems designed to protect your home and your belongings.

If you have valuables, heirlooms, or fragile items, let the team know before the visit. Or simply close the drawer or door to that area as a signal that it should be left alone. A closed door is always respected as a do-not-touch instruction.

Yes, the team brings the supplies and equipment needed for the cleaning visit, including green cleaning products and HEPA-filter vacuums. You don’t have to set out sprays, mops, or your own vacuum before the team arrives. If there’s a product you prefer for a certain surface, or something you don’t want used in your home, mention it before the appointment.

Let the team know before cleaning starts. Special instructions help protect the things that need a gentler touch. This may include natural stone, wood floors, specialty tile, antique furniture, fragile decor, or anything with care instructions from the maker. When in doubt, point it out so the team can handle the area with the right level of care.

You don’t need to clean before the cleaners come. But if you have time, it helps to pick up clutter so the team can focus on the actual cleaning. Moving laundry, dishes, papers, toys, and personal items out of the way can make the visit more productive. If there’s a room or item you want skipped, leave a note or mention it before the appointment.

Tell the team anything that would help them clean your home the way you want it cleaned. Helpful notes may include:

  • Rooms that matter most
  • Areas you want skipped
  • Pets in the home
  • Entry instructions
  • Delicate surfaces or special finishes
  • Anything that needs extra care

You don’t have to prepare a long list, but do share the things you’d want someone to know before working inside your home.

Yes. You can ask the team to focus on the spaces that need the most attention. Maybe the kitchen had a busy week, the bathrooms need extra care, or pet hair keeps collecting in the same spots. Clear priorities help the visit feel more useful and better matched to your home.

Homes with pets can still be cleaned carefully and comfortably. Let the team know about your pets before the visit so everyone knows what to expect. Pet hair, paw prints, tracked-in dirt, and extra dust are common reasons people ask for cleaning help. If your pet gets nervous around new people or equipment, it’s best to keep them in a safe room or make a plan before the team arrives.

Maid Brigade guarantees your scheduled day but not an exact arrival time, as routing and scheduling can vary. If you need an estimated arrival window on the day of service, call our office, and we’ll do our best to give you a timeframe.

If you won’t be home, share entry instructions ahead of time. Common access options include a key, lockbox, or door code. If your home has an alarm, make sure the team has the right instructions before the visit.

Yes. If you need to reschedule or cancel a visit, please contact our office as early as possible. We do have a cancellation policy, and fees may apply depending on timing. We’d rather help you avoid those fees, so the earlier you let us know, the better. Call us at (516) 937-6243, and we’ll work with you to find a solution.

The goal is to give you consistent service, even if the exact team changes from time to time. A clear cleaning plan and good notes help every team understand your home and keep the results steady. Many customers appreciate seeing familiar faces, and that’s something we work toward. But schedules and staffing can shift, and our systems are built to keep the quality consistent regardless.

Reach out as soon as you can. If something needs another look, the team wants to know. Maybe a detail was missed, a room needs more focus next time, or your preferences have changed. Sharing feedback helps the service stay matched to your home, and Maid Brigade stands behind its work with a Happiness Guarantee.

Maid Brigade serves homes across Nassau County and Suffolk County, including: Floral Park, Great Neck, Manhasset, New Hyde Park, Port Washington, Mineola, Albertson, Carle Place, Garden City, Glen Head, Greenvale, East Meadow, Westbury, Roslyn, Roslyn Heights, Sea Cliff, Williston Park, Bethpage, Centerport, Cold Spring Harbor, Commack, East Northport, East Norwich, East Setauket, Greenlawn, Huntington, Melville, Jericho, Kings Park, Levittown, Miller Place, Mount Sinai, Northport, Oyster Bay, Port Jefferson, Port Jefferson Station, Saint James, Hauppauge, Stony Brook, Syosset, Woodbury, Hicksville, Plainview, Old Bethpage, Woodmere, Cedarhurst, Lawrence Hewlett   

Call us at (516) 937-6243 to verify service availability in your area.

Getting an estimate is straightforward. Call us at (516) 937-6243 or reach out online, and we’ll ask a few basic questions about your home, including size, number of rooms and bathrooms, cleaning type, and frequency. From there, we’ll put together pricing specific to your home rather than a generic quote.

There’s no obligation, and most customers have a clear number before they ever book a visit.